Terms of Service & Privacy Policy

These Terms of Service and Privacy Policy (together, the "Terms") govern access to and use of websites, applications, APIs, and related services operated by or on behalf of Renivas (the "Platform"). By creating an account, using a hotel-branded guest experience, or otherwise using the Platform, you agree to these Terms.

"We" / "us" means the operator of Renivas. "Customer" means a hotel, property, or business entity (and its authorized staff) that subscribes to or uses the Platform to manage operations. "End guest" means an individual who books or inquires about a stay through a Customer's use of the Platform. "You" means the person or entity accepting these Terms (Customer staff, owners, or end guests as applicable).

Renivas provides software for room inventory, rates, reservations, guest and payment workflows, reporting, and related hospitality operations. Features may include multi-property dashboards, booking creation and modification, optional online payments through integrated payment providers, and optional notifications (including by WhatsApp or SMS) where enabled by the Customer and supported by the Platform.

The Platform may display or calculate service or platform fees as configured for each Customer. Fees, taxes, and settlement rules between Customer and end guest are the Customer's responsibility unless otherwise agreed in writing between you and us.

We may modify, suspend, or discontinue features with reasonable notice where practicable. Continued use after updates to these Terms constitutes acceptance of the revised Terms.

Customers are responsible for all activity under their accounts, for maintaining accurate property and rate information, and for ensuring that only authorized personnel receive credentials. You must notify us promptly of any unauthorized access or security incident relating to the Platform.

You must provide accurate registration and billing information. You may not misrepresent your identity, property, or permissions when using the Platform.

Customers control what guest and booking data is entered into the Platform (for example: name, contact details, stay dates, identity document references or uploads where the feature is used, special requests, and payment status). Customers are responsible for complying with applicable laws (including data protection, hospitality, and tax rules) when collecting and using end guest information.

Where the Platform integrates third-party payment processors (such as Razorpay), payment transactions are subject to those providers' terms and privacy policies. We do not store full card numbers on our systems; payment credentials are handled by the certified provider.

End guests who use a Customer's booking link or guest checkout agree that their information may be used to fulfill the reservation and related communications initiated by the Customer or the Platform on the Customer's instructions.

Where the Customer enables WhatsApp or similar messaging, messages are sent only in connection with legitimate business purposes related to reservations and property operations (for example: booking confirmations, check-in information, payment or invoice links, or service updates). We do not use WhatsApp to send unsolicited bulk marketing unrelated to an end guest's booking relationship unless the Customer has obtained legally required consent and uses approved message templates in line with Meta's WhatsApp Business Policy and Commerce Policy.

Message delivery depends on Meta and the end guest's device and settings. Opt-out: end guests may stop non-transactional messages by contacting the property or using controls offered by WhatsApp; Customers must honor applicable opt-out and consent rules in their jurisdiction.

Technical data related to message delivery (such as delivery status) may be processed by us and by Meta as described in their policies. We do not sell personal data obtained through WhatsApp to third parties.

You agree not to:

• Use the Platform for unlawful, fraudulent, or deceptive activity;
• Attempt to gain unauthorized access to systems, data, or accounts;
• Upload malware or disrupt the integrity or performance of the service;
• Scrape or resell access to the Platform in violation of our technical or contractual limits;
• Use the Platform to harass, discriminate, or harm end guests or third parties.

We may suspend or terminate access for violations of these Terms or to protect the service.

We and our licensors retain all rights in the Platform, branding, and documentation. Subject to these Terms, we grant Customers a limited, non-exclusive, non-transferable right to use the Platform for their internal business operations.

The Platform is provided "as is" to the fullest extent permitted by law. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement where allowed. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, except where liability cannot be excluded by law. Our aggregate liability arising out of these Terms is limited to the greater of (a) the fees you paid us for the Platform in the three months preceding the claim or (b) one hundred dollars (USD 100), except where prohibited.

Customers are responsible for their relationship with end guests, including refunds, disputes, and regulatory filings. Nothing in these Terms creates a partnership or agency between us and your guests.

This section describes how we process personal data in operating Renivas. Depending on your role, we may act as a controller (for example, for our own account, billing, and security logs) or as a processor on behalf of Customers (for example, for guest booking data stored to provide the service to that Customer). Customers remain responsible for their own privacy notices to end guests and for lawful bases where required.

Categories of data we may process include: account identifiers (name, email, phone, role); property and operational data; booking and guest details supplied by Customers or end guests; payment transaction metadata (not full card data); technical logs (IP address, device type, timestamps); support communications; and, where enabled, messaging identifiers and delivery events for WhatsApp or SMS.

Purposes include: providing and improving the Platform; authentication and security; customer support; analytics in aggregated or de-identified form; compliance with law; enforcing these Terms; and facilitating payments and optional notifications as instructed by the Customer.

Sharing: we use infrastructure and subprocessors (such as cloud hosting, payment processors, and messaging providers) who process data only as needed to deliver the service. We may disclose information if required by law or to protect rights, safety, and integrity.

Security: we implement appropriate technical and organizational measures designed to protect personal data. No method of transmission or storage is 100% secure.

International transfers: your data may be processed in countries where we or our subprocessors operate. Where required, we use appropriate safeguards.

Children: the Platform is not directed at children under 16. Customers should not submit children's personal data except as needed for a lawful stay (for example, guardian contact on a booking).

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing, or to data portability. To exercise rights relating to data we hold as a controller, contact us at the email below. For guest data entered by a Customer, we may need to forward your request to that Customer where we act only as a processor.

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may differ by data category and Customer configuration.

We may update these Terms from time to time. Material changes will be indicated by updating the "Last updated" date at the top of this page. Where required by law, we will provide additional notice.

For questions about these Terms, privacy requests, or the Renivas platform, contact: hellorenivas@gmail.com.

Unless a separate written agreement specifies otherwise, these Terms are governed by the laws applicable to the Renivas operating entity, without regard to conflict-of-law principles. Courts in that jurisdiction shall have exclusive venue, subject to mandatory consumer protections where you qualify as a consumer under local law.

Note: This document is provided for transparency and for integrations such as the WhatsApp Business Platform. It is not a substitute for legal advice. Customers should obtain counsel for jurisdiction-specific requirements (including GDPR, DPDP, or sector rules).